Customer Service Credential

Cornell Cooperative Extension-Broome County is proud to offer training and Certification testing as a certified site of the National Retail Federation.

The National Retail Federation (NFR) Foundation’s educational and career development programs encourage professional growth and superior performance in retailing for associates and executives at all levels. NRFF training and curriculum products align with industry skill standards and highlight career advancement opportunities. NRFF programs incorporate input from employers to ensure workplace success:

Businesses and non-profits may schedule classes for currently employed and/or new workers. The Retail Standards are transferable customer service skills that will assist those who are new to the workforce as well as more experienced employees seeking new skills for career development, to improve sales and help the business become more profitable.

CCE-BC can tailor classes to industry or program needs. Trainings available include Customer Service, and Sales and Service.

For more information, contact Victoria Giarratano at (607) 772-8953 or via email at

Last updated January 23, 2018